Return, Exchange & Cancellation Policy

At House of Armor, every piece is produced in limited quantities, with many items made-to-order or released as pre-orders. By placing an order on our website, you agree to the terms outlined below.

Order Cancellation

• Once an order has been placed, it cannot be cancelled under any circumstances.

• This applies to all orders, including pre-orders, made-to-order items, and in-stock products.

• Orders enter processing immediately after placement, and cancellation requests cannot be accommodated.

• Pre-order and made-to-order items have estimated dispatch timelines mentioned on the product page. Rare delays in these timelines (see our Shipping Policy) do not qualify an order for cancellation.

Returns & Exchanges

Customer-Initiated Requests

We do not offer returns, refunds, or exchanges in cases where the issue is not caused by us, including but not limited to:

• Incorrect size selected by the customer: if you receive the size you ordered, size exchanges are not available, so please review the size chart carefully before ordering

• Change of mind after purchase

• Product not meeting personal expectations

• Ordering the wrong item

Please ensure you review size charts, product descriptions, and images carefully before placing your order.

Issues From Our Side (House of Armor)

If there is a genuine issue caused by us, such as:

• Incorrect item shipped

• Manufacturing defect

• Product damaged during transit

• Parcel lost or confirmed undelivered by the courier

We will assist you appropriately by offering one of the following, depending on the situation:

• Replacement / reshipment

• Store credits

• Alternative product of equivalent value

Each case is reviewed individually to ensure a fair resolution.

Reporting window: Any issue must be reported to us via the contact section on our website within 3 days of delivery, along with clear photos or videos of the product, packaging, and shipping label. Claims raised after this window may not be eligible for resolution.

Exchange Conditions

• To be eligible for an exchange, your item must be unused and in the same condition that you received it, in the original packaging with the outer plastic packaging and label intact. Without this, an exchange will not be possible.

• A receipt or proof of purchase is required to complete your exchange.

• When sending an item back for an approved exchange, please record a clear, unedited packing video showing the item being packed and handed over to the courier. The parcel must be clearly visible throughout.

• Please allow us a minimum of 3 business days to begin processing your request. Some cases may require additional time depending on stock and case specifics.

• If the replacement item is out of stock, the exchange will be completed once the product is restocked.

• Please do not send your purchase back without an approved exchange request.

Not Considered Defects

The following are natural characteristics of our products and do not qualify for a replacement or exchange:

• Colour: Our fabrics are custom dyed according to the mockup's colour code. Minor differences due to screen settings, device displays, and lighting should be kept in mind.

• Stitching: Our products are hand-stitched — expect natural character such as visible threads. A small distance is always left from the edge, as stitching at the complete edge is not possible by hand.

• Mockups: Mockups are a 3D work of art — expect some natural differences between the mockup and the finished product.

• Transit marks: In rare cases, garments may pick up light marks during delivery or transit. A gentle wash will resolve this; it is not considered a defect.

Flame Concepts°: The flame pattern on the hoodie will be identical to the mockup. Hand-wash or dry clean Flame Concepts° hoodies only, as harsh cleaning methods may affect the stitching.

Refunds

• We do not issue refunds to the original payment method.

• Any approved refund will be issued only in the form of store credits, which:

  • Have no expiry

  • Can be used on any future purchase

  • Are non-transferable

Complimentary Gifts

If a complimentary gift is missing from your order, we will issue a store voucher redeemable on your next purchase as compensation — and as a thank you for your love towards our brand.

Final Note

House of Armor reserves the right to:

• Refuse exchanges that do not meet the above conditions

• Make the final decision in any dispute-related matter

For any assistance, please contact us at customersupport@houseofarmor.co and our team will be happy to help.