Shipping Policy

HOUSE OF ARMOR

Last updated: July 9, 2026

At House of Armor, we are committed to delivering your orders in a timely, safe, and transparent manner.

1. Serviceable Locations

We ship internationally to the US, UK, Europe, Dubai, and several other countries worldwide through our international logistics partners. If you are unsure whether we ship to your location, please contact us at customersupport@houseofarmor.co before placing your order.

2. Processing Time

• Ready-to-ship products: Dispatched within 2–5 business days after order confirmation.

• Made-to-order or pre-order items: These may take 7–21 business days, or as mentioned on the product page.

• Orders placed on weekends or public holidays will be processed the next business day.

Please note: Processing times are separate from delivery times.

3. Delivery Timeline

• International orders: 7–21 business days after dispatch, depending on the destination country and customs clearance.

Delays may occur during sale periods, peak holiday seasons, weather disruptions, courier issues, customs holds, or due to incorrect addresses.

4. Order Confirmation & Tracking

Once your order is confirmed and shipped, you will receive an email with tracking details. If you do not receive tracking information within the expected timeframe, please contact us at customersupport@houseofarmor.co

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees charged by the destination country. These charges are the sole responsibility of the customer. House of Armor has no control over customs delays or additional charges. We recommend checking your country's import regulations before placing an order.

6. Delivery Partners

We ship through trusted international logistics partners. We are not liable for delays caused by courier disruptions, strikes, customs holds, or unforeseen logistics issues.

7. Address Accuracy & Failed Deliveries

Please provide accurate and complete shipping information at checkout. We are unable to take responsibility for non-delivery due to:

• An incorrect or incomplete address

• The recipient being unavailable at the address

• A refused delivery

If a shipment is returned to us for any of these reasons, we will re-ship it after confirming updated details. Additional shipping charges may apply.

8. Undelivered / Lost Shipments

If your order is marked "Delivered" but you have not received it, contact us within 72 hours of the status update so we can initiate an investigation with the courier.

Resolution timelines:

• Investigation by courier: 7–10 business days

• If the courier confirms a failed delivery or loss: we will reship the item or issue store credit, depending on availability.

9. Damaged or Tampered Shipments

If your parcel arrives damaged, wet, or appears to have been opened or tampered with, please document it with photos or videos before opening and contact us at customersupport@houseofarmor.co within 48 hours of delivery. We will assist you with a replacement or an appropriate resolution after verification.

10. Pre-Order & Made-to-Order Items

If your order includes pre-order or custom items, please note:

• Dispatch time may extend beyond regular timelines (7–21 business days, or as listed on the product page).

• These are not eligible for cancellation once placed.

• If your order includes both ready-to-ship and pre-order items, the entire shipment will be dispatched once all items are ready.

11. Delivery Delays Due to Force Majeure

House of Armor will not be held responsible for delays caused by factors beyond our control, including but not limited to:

• Natural disasters

• Epidemics or pandemics

• Government restrictions or lockdowns

• Transportation strikes or courier disruptions

• Customs delays

For any assistance, please contact us at customersupport@houseofarmor.co and our team will be happy to help.